Privacy Policy

Thank you for coming to our site. We want you to know that we take your privacy very seriously and so have put together this policy statement so that you know how we treat your personal information. First off, this policy statement governs the website that you are currently on to view this privacy policy statement. This privacy policy does not necessarily apply to any other site you may have used to get here or to a link on this site that will take you to another site (we’ll discuss that more later on in this privacy policy).

When you are shopping for products like insurance, you will have to share certain personal information about yourself to do things like get a quote or to complete an application for an insurance carrier to get coverage. Examples of personal information include things like your name, age, payment information, address, family members, and contact info. In some cases you may have to include some information about your health or your lifestyle.

It is very important to define what “personally identifiable information” means. This means that personal information (like mentioned above) is linked to you as identified by your name or other unique identifier.

We do not share, exchange, or sell your personally identifiable information to anyone. We use your information to complete transactions you have initiated, such as submit an application or search for a quote or to improve our service. The next couple of paragraphs will provide more detail.

Completing transactions requested by you
In order to provide you with as accurate of a quote as possible, we may have to ask you to provide personal information that will have a bearing on your rates. If you have a profile saved to the site, we may use your stored personal information for your convenience. If you submit an application for a product available on the site, then we will share your personal information to the offering company to process your application. If you submit an application for an insurance product offered through an agency we are working with, then we may disclose your personal information to that agency to process your requested quote or application. If you would like to sign up for service made available through our site, we may need personal information to service that request. If we are acting as a third party administrator, we will use your personal information to provide you with the service (i.e. paying your monthly premiums from your account). In all of these instances, we’ll only share the information necessary to get you a quote, complete an application, or procure a service through our site.

When we use service providers
We may need to work with service providers to provide you with the ability to use our site. Examples of these services include payment processing, credit card limit verification, and account management. In all cases, we will only use your information for the purposes of providing you with our service.

Disclosure when required to
We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.

Creating a profile on our site
When you register on our site, you will need to provide us with an email address. At this point we begin collecting personal information from you. You will have to choose a password that we strongly recommend you NEVER share with anyone. You will have to create a profile before you complete an application on our site, so that we can save the status of that application for you as well as enable you to come back to the site and not have to re-enter your information again.

Other information we may need
In addition to your own personal information, you may need to provide information about family members – if you are applying or buying on their behalf. If you choose to manage your payments through our site, you will need to provide payment information to process the payments (i.e. credit card information). Again, this information will not be used for anything other than providing you with the services of this site.

Contacting you
We may use your personal information to get in touch with you when necessary to process your application or to provide you with a quote. The preferred method of communication will be emails, which will be sent to you throughout the application process to inform you of the status of your application and to seek additional information as needed.

Customer satisfaction, referrals and other products
We survey your satisfaction of our service, refer our products and services to other people, and/or to inform you of additional products and services. You will be given the option, should we reach out to you, to opt out of these surveys. A link will be posted in these types of correspondence with instructions on how to opt out. If you have any concerns, you can always contact us directly at support@insurancemenu.com.

Anonymous information is any information that does not personally identify you, as opposed to “personally identifiable information”. We may use this information to improve our service, usability of the site, determine what products/plans to make available, etc. In the course of providing you with service, we may share anonymous information about our user based to business partners or other service providers. In this scope, your information will be kept anonymous and no one will be able to identify you.

We use "Cookies","Clear Gifs","Internet Protocol" addresses and other monitoring technologies to gather anonymous information as part of a continuous improvement effort. We also will keep physical, electronic and procedural safeguards in accordance with industry standards.

If your personal information changes, If you want to correct, update or delete your contact information, you may contact us by email at support@insurancemenu.com or by mail at Customer Service, InsuranceMenu, 400 Belgrade Avenue, West Roxbury MA 02132. Additionally, you may update your name, email address and password by clicking on the "Sign in" or "My Profile" link on this website and signing in using your email address and password.

We will keep your information for as long as your account is active or as needed to provide you service. We will keep and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Please note that once your application has been submitted to your chosen health insurance company, you may have to contact the insurance company directly to update your application and that this privacy policy does not apply to the insurance company. It is up to you to understand their privacy policies.

We will post any updates to our information privacy practices and reserve the right to update them at any time without notice.

We may contact you to check in and ask you to complete a survey about your satisfaction of our service and/or to inform you of additional products and services.

Note that we still have to send you communications regarding your insurance quote, application or active policy even if you opt out of receiving our correspondence and/or notices of additional products and services.

We are available to answer any questions you may have about our privacy policy or our information privacy practices. If you have any questions, please email us at support@insurancemenu.com. We will respond to your questions within 30 days.

The information privacy practices described in this privacy policy apply only to applications initiated on this website. Accordingly, all of the personal information you submit to us after initiating an application on this website shall be governed by this privacy policy. Additionally, all of the anonymous information collected from this website shall be governed by this privacy policy.

Additional Information About Privacy and Security
We use cookies to make your online experience better. Cookies are small files we store in your web browser. For example, we use a cookie to store your account information between sessions and to maintain information about the quotes you've requested during your session. Additionally, we may use data from cookies for a variety of internal purposes, such as improving usability and user experience.

Clear gifs are tiny graphics with a unique identifier, that are used to track the online movements of website users. They are primarily used to enhance the user experience, much like cookies.

We may use 3rd party service providers or websites to track site statistics like Google Analytics. These service providers do not store or use personally identifiable information.

Browsers and Internet Security
This site uses industry standard Secure Socket Layer ("SSL") technology. SSL protects information as it crosses the Internet. This technology is common to many banking and financial services sites that transmit sensitive information. To support this technology, you need an SSL-capable browser. We recommend using a strong encryption, 128-bit browser. These browsers will activate SSL automatically whenever you begin shopping for plan on our website and when you return to our website to complete an application. We recommend the latest non-beta version of either Google Chrome or Mozilla Firefox.

Your Password and Other Security Issues
The password you enter when you begin an application on our website is your private entry key into your application. You should never share it with anyone.

If you forget your password, we can send your password through email (provided that you gave us your email address as your user ID when you created an account on our website) or we can help you retrieve your password by calling us at 617.477.9821.

Links to Other Websites
Our website contains links to other websites. Please note that when you click on one of these links you are "clicking" to another website. We are not responsible for the information privacy practices or the content of such websites. We encourage you to read the privacy policies of these linked websites as their information privacy practices may differ from ours.

Refund Policy

As a statement of policy, the policy for processing refunds will be determined by the carrier or company whose product or service is being purchased. Please be aware that some carriers or companies will charge cancellation fees or other administrative fees. If payment is between you and the listing carrier or company, it is your responsibility to seek the refund in accordance with their policy. By purchasing a product or policy through this site, you are acknowledging that responsibility. If payment is administered by InsuranceMenu, we will honor the refund policy of the carrier or company whose product or service you are buying. Refunds will be issued as a check payment. InsuranceMenu reserves the right to withhold any fees or costs incurred associated with processing the refund.